Terms of service

Terms of Service

These Terms of Service govern your use of our online store and your purchase of our products. By using our website or placing an order, you agree to these terms.

  1. About our brand
    Our website is operated by BLUEMATERIALS, a London‑based studio producing luxury silk accessories and design artefacts. All designs, photography, and content are our intellectual property and may not be reproduced or distributed without our written permission.

  2. Orders and payments
    When you place an order, you agree to pay the listed price, plus applicable taxes and shipping charges. We reserve the right to review, refuse, or cancel any order at our discretion. Payment is processed securely via our checkout provider; we do not store your card details.

  3. Pricing and accuracy
    Prices are displayed in GBP and may be updated from time to time. In the unlikely event of a clear pricing error, we may correct the price and contact you before finalising your order.

  4. Shipping and delivery
    We aim to carefully prepare and dispatch orders within 3 working days. Delivery times are estimates and may vary depending on your location and carrier. You are responsible for providing accurate shipping details. If an order is returned to us due to an incorrect address, you may be asked to cover the cost of reshipping.

  5. Returns and refunds
    Our approach to returns and refunds is outlined in our Refund Policy. To qualify, items must be unworn, in their original packaging, and returned within the specified timeframe. Final‑sale or bespoke pieces may be excluded from returns unless faulty.

  6. Craft and quality
    Our products are crafted with care; slight variations in texture, colour, or finish may occur due to the nature of silk and artisanal production. We believe these nuances reflect the handcrafted character of our pieces rather than a defect.

  7. Website and content
    We may update, suspend, or modify the website, its content, or product availability at any time. We make every effort to keep information accurate, but we are not liable for any temporary unavailability or minor inaccuracies.

  8. Limitation of liability
    To the extent permitted by law, our total liability for any claim arising from your use of the website or purchase of our products is limited to the amount you paid for the relevant item.

  9. Governing law
    These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

  10. Changes to these terms
    We may update these Terms from time to time. The latest version will always be posted on this page and will apply to all future purchases.